Probate Regulatory Information

Regulatory information

Rowleys are licenced to carry out reserved legal activity of non-contentious probate in England and Wales by the Institute of Chartered Accountants in England and Wales.

You can find details about our Probate accreditation by clicking here and searching for The Rowleys Partnership Ltd

https://www.icaew.com/regulation/probate-services/information-for-consumers/icaew-probate-register

Professional Indemnity Insurance

Our professional indemnity insurer is Accelerant Insurance Ltd, C/o Marsh Commercial, The St. Botolph Building, 138 Houndsditch, London, EC3A 7AF. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States or Canada. Our professional indemnity insurance cover is up to a maximum of £2,100,000 and is capped at this level

ICAEW Compensation fund

In the unlikely event that we cannot meet our liabilities to you, you may be able to seek a grant from ICAEW’s Probate Compensation Scheme. Generally, applications for a grant must be made to ICAEW within 12 months of the time you became aware, or reasonably ought to have become aware, of the loss.

Further information about the scheme and the circumstances in which grants may be made is available on ICAEW’s website: www.icaew.com/probate.

Complaints

If you would like to talk to us about how we could improve our service to you, or if you are unhappy with the service you are receiving, please let us know by contacting Mark Hook, the Head of Legal Practice.

We will consider carefully any complaint you may make about our probate or estate administration work as soon as we receive it and do all we can to resolve it. We will acknowledge your letter within five business days of its receipt and endeavour to deal with it within eight weeks. If we do not deal with your complaint in this time, or if you are unhappy with our response, you may of course take up the matter with the Legal Ombudsman.

The Legal Ombudsman’s ability to deal with your complaint is dependent on the following factors;

you must refer the complaint to the Legal Ombudsman no later than:

• six years from the act/omission; or
• three years from when you should reasonably have known there was cause for complaint; and
• you must refer the complaint to the Legal Ombudsman within six months of the date of our written response.

Contact details for the Legal Ombudsman

T: 0300 555 0333

E: enquiries@legalombudsman.org.uk

Legal Ombudsman, PO Box 6167, Slough, SL1 0EH