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HMRC self-assessment helpline closed for the summer

12th June 2023

On Friday 9th June HMRC announced that their self-assessment helpline will be closed between 12th June and 4th September. Rowleys Tax Partner, Mark Hook, explains more about the announcement and where to seek help regarding tax queries and issues during the closure.

Why is the HMRC self-assessment helpline closing for the summer?

HMRC announced that the helpline is closing over the summer to free up 350 advisers so they can take urgent calls on other helplines and answer customer correspondence. Based on this it’s fair to assume that the move is due to a HMRC resource issue.

What happens if I have a query when the helpline is closed?

The move to close the helpline highlights the fact that support from HMRC is reducing as they shift to a digital approach for tax returns. As a result, sole traders and small businesses are left to resolve issues themselves or seek help from elsewhere.

As HMRC’s services reduce, sole traders and small businesses need to ensure they have the right support in place to help them resolve any tax queries correctly or there is a risk of mistakes that could result in penalties.

Appointing an accountant to do your self-assessment is the best way to ensure that you have access throughout the year to specialist advice. An accountant can answer any queries you have regarding tax and allowable expenses. Having an informed approach allows you to plan ahead for your business. You’ll also receive advice that is bespoke to you and your situation.

Get support with your self-assessment queries

Our friendly team of tax specialists are available all year round to answer your tax and self-assessment queries. Get in touch for more information on how we can support you and your business.

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